1. What is Ellen’s Wines & Spirits?
Ellen’s Wines & Spirits is a premium wine and spirits retailer based in Ridgewood, Queens, specializing in organic, biodynamic, and artisanal products from around the world, with a focus on supporting women and minority producers.
2. Where is Ellen’s Wines & Spirits located?
We are located at 50-05 Metropolitan Avenue, Suite F, Ridgewood, Queens, NY 11385, near the borders of East Williamsburg and Bushwick.
3. What makes Ellen’s Wines & Spirits unique?
We focus on quality over quantity, highlighting women-owned wineries, minority producers, organic and biodynamic wines, and New York State producers. Our selection is curated by a certified sommelier.
4. Who founded Ellen’s Wines & Spirits?
Ellen’s was founded by Sommelier Debbie Jones, who is the Head Sommelier at two-Michelin-starred Jungsik and holds a diploma from the Wine and Spirit Education Trust.
5. What is your business philosophy?
We believe every bottle tells a unique story of its origin and craftsmanship. We’re dedicated to ethical sourcing, supporting small producers, and creating experiences that connect people through shared moments.
6. What types of wines do you offer?
We offer red, white, rosé, orange, sparkling wines, and dessert wines, all carefully curated for quality and authenticity.
7. What spirits do you carry?
Our spirits selection includes premium whiskey, gin, tequila, vodka, aperitifs, sake, soju, and specialty cocktail ingredients.
8. Do you have organic wines?
Yes, we specialize in certified organic wines that are produced without synthetic pesticides, herbicides, or chemical fertilizers.
9. What are biodynamic wines?
Biodynamic wines are produced using holistic farming practices that treat the vineyard as a complete ecosystem, going beyond organic standards.
10. How is your wine organized in the store?
Our wines are organized first by price ($14, $20, $28, and $30+), then by type, making it easy for customers to shop within their budget.
11. Do you support women-owned wineries?
Absolutely! We actively highlight and support women-owned and minority-owned producers, who represent only about 5% of the wine industry.
12. Do you carry New York State wines?
Yes, we proudly feature wines from New York State producers as part of our commitment to supporting local businesses.
13. Do you have kosher wines?
Yes, we carry a selection of kosher wines, clearly labeled for easy identification.
14. What information do you provide about each wine?
Each wine displays tasting notes, grape variety, region of origin, producer information, and certifications (organic, biodynamic, kosher, or New York-made).
15. Do you offer canned wines?
Yes, we carry a selection of canned wines for convenience and casual enjoyment.
16. Where do you deliver?
We provide delivery within Queens, Brooklyn, and Manhattan, with same-day and scheduled delivery options available.
17. Do you ship nationwide?
Yes, we ship to select nationwide locations. Contact us to confirm if we deliver to your area.
18. What are your delivery hours?
Monday-Saturday: 4 PM – 11:30 PM, Sunday: 2 PM – 8:30 PM
19. Do you offer same-day delivery?
Yes, we offer same-day delivery within our service areas during delivery hours.
20. Is there a minimum order for delivery?
Please contact us for current minimum order requirements and delivery fees.
21. How can I place an order?
Orders can be placed through our website shopping cart system or by contacting our customer support team directly.
22. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and secure online payment options like PayPal.
23. Do you accept Apple Pay or Google Pay?
Yes, we accept modern payment methods including Apple Pay and Google Pay for your convenience.
24. Do you store credit card information?
No, we never store credit card information on our website. All payments are processed through secure payment gateways.
25. Can I pay with cash?
Cash payments are accepted for in-store purchases and some delivery orders.
26. What are your store hours?
Monday-Saturday: 12 PM – 12 AM, Sunday: 12 PM – 9 PM
27. Can I visit the store in person?
Yes! We welcome customers to visit our beautifully designed store with exposed wooden beams, white brick walls, and organized wine displays.
28. Do you offer in-store tastings?
Yes, we host complimentary in-store tastings every other Friday from 6 PM to 8 PM.
29. Can I get personal wine consultations?
Absolutely! Our sommelier Debbie Jones offers one-on-one consultations and can help acquire specific wines you’re looking for.
30. Do you have a wine club or membership program?
Please contact us for information about membership programs and exclusive offers.
31. What is your return policy?
Due to the nature of alcohol products, we do not accept returns. However, if you receive a damaged or incorrect item, we’ll provide a replacement or refund.
32. How do I contact customer service?
You can reach us through our website contact form, live chat, or by calling (929) 614-7310.
33. What if my order arrives damaged?
Contact us immediately if you receive damaged products, and we’ll arrange for a replacement or refund.
34. Do you offer gift services?
Yes, we can help arrange gift orders and special packaging for wine gifts.
35. How quickly do you respond to customer inquiries?
We aim to respond to all customer inquiries promptly to ensure a smooth shopping experience.
36. How do you help customers choose wines?
Our wines are clearly labeled with tasting notes, and our sommelier provides expert guidance to help match wines to your preferences.
37. Do you provide food pairing suggestions?
Yes, we offer food pairing recommendations to help you select the perfect wine for your meal or occasion.
38. Do you create educational content?
Yes, we create educational videos on TikTok and Instagram explaining wine history, differences between wines, and industry insights.
39. Can you recommend wines for beginners?
Absolutely! We love helping newcomers discover great wines and will guide you based on your taste preferences and budget.
40. Do you offer sommelier services for events?
Please contact us to discuss sommelier services and wine selection for special events.
41. What makes your organic wines special?
Our organic wines are certified and produced without synthetic chemicals, offering purer flavors and supporting sustainable farming practices.
42. Do you carry natural wines?
Yes, we carry natural wines made with minimal intervention and often from organic or biodynamic grapes.
43. What are orange wines?
Orange wines are white wines made with extended skin contact, creating unique flavors and an amber color. We carry a curated selection.
44. Do you have low-sulfite wines?
Many of our organic and natural wines have lower sulfite levels. Check product descriptions or ask our team for specific recommendations.
45. Do you carry wines from specific regions?
Yes, our global selection includes wines from renowned regions worldwide, each chosen for quality and authenticity.
46. How user-friendly is your website?
Our website features an easy-to-use shopping cart system with detailed product information and secure checkout.
47. Can I track my order online?
Yes, you’ll receive tracking information for your order and can check delivery status.
48. Do you send order confirmations?
Yes, you’ll receive email confirmations for all orders with details and tracking information.
49. Can I modify my order after placing it?
Contact us immediately if you need to modify an order. We’ll help if the order hasn’t been processed yet.
50. Do you offer customer accounts?
Yes, creating an account makes reordering easier and allows you to track your purchase history.
51. How are your wines priced?
Our wines are organized by price points ($14, $20, $28, and $30+) to help customers shop within their budget.
52. Are your wines competitively priced?
Yes, our wines are approachably priced while maintaining high quality and unique selections.
53. Do you offer bulk discounts?
Contact us for information about bulk orders and potential volume discounts.
54. Do you have sales or promotions?
Yes, we regularly offer sales and promotions. Follow us on social media or sign up for updates.
55. Is tax included in your prices?
Tax will be calculated at checkout based on your delivery location.
56. How do you ensure wine quality?
Every wine is carefully selected by our certified sommelier for quality, authenticity, and value.
57. Are your organic certifications verified?
Yes, all organic and biodynamic wines carry verified certifications from recognized organizations.
58. Do you visit the producers you work with?
Our selection is based on extensive knowledge of vineyards and distilleries worldwide, emphasizing authentic relationships.
59. How do you authenticate rare or expensive wines?
We work directly with reputable distributors and have expertise in verifying authenticity.
60. What’s your quality guarantee?
We stand behind every product we sell and will address any quality concerns promptly.
61. How should I store wine after delivery?
Store wines in a cool, dark place away from vibration. We can provide specific storage recommendations.
62. Do you ensure proper wine transport?
Yes, our delivery service is designed to maintain proper wine handling and temperature control.
63. How long do opened wines last?
This depends on the wine type. We provide storage and consumption recommendations for each wine.
64. Can you provide wine accessories?
Please inquire about wine accessories like glasses, openers, and storage solutions.
65. Do you offer wine storage services?
Contact us to discuss any special storage needs or services.
66. Can you source specific wines not in your inventory?
Yes, our sommelier can help acquire specific wines you’re looking for through our distributor relationships.
67. Do you cater to restaurants or bars?
Please contact us to discuss wholesale or restaurant services.
68. Do you participate in wine events?
We participate in various wine events and tastings throughout the year.
69. Can you help plan wine selections for parties?
Absolutely! We love helping customers select wines for special occasions and gatherings.
70. Do you offer corporate services?
Contact us to discuss corporate wine services and bulk orders.
71. Are you active on social media?
Yes, follow us on Instagram @ellenswinesspirits for updates, wine education, and behind-the-scenes content.
72. Do you post educational content?
Yes, we create educational videos on TikTok and Instagram about wine history, tasting notes, and industry insights.
73. How can I stay updated on new arrivals?
Follow our social media accounts and sign up for our newsletter for updates on new wines and events.
74. Do you feature customer reviews?
We value customer feedback and may feature reviews on our social platforms.
75. Can I share my wine experiences with you?
We love hearing from customers! Tag us in your wine photos and experiences.
76. What is your commitment to sustainability?
We prioritize organic and biodynamic wines, support small producers, and focus on environmentally responsible practices.
77. How do you support minority producers?
We actively seek out and promote wines from minority-owned producers who are underrepresented in the industry.
78. Do you support fair trade practices?
Yes, ethical sourcing and fair treatment of producers is central to our business model.
79. Are your packaging materials eco-friendly?
We strive to use sustainable packaging materials whenever possible.
80. How do you contribute to the community?
We’re committed to community engagement and supporting local and underrepresented producers.
81. Do you have a mobile app?
Yes, we have a mobile app available for download to make ordering even more convenient.
82. Can I order through third-party platforms?
We may be available on platforms like Grubhub and Uber Eats. Check those platforms for availability.
83. Do you offer contactless delivery?
Yes, we offer contactless delivery options for customer safety and convenience.
84. What if I’m not home for delivery?
Contact us to arrange alternative delivery times or locations for your convenience.
85. Do you deliver to businesses?
Yes, we can deliver to business addresses during appropriate hours.
86. What’s the difference between organic and conventional wine?
Organic wines are made from grapes grown without synthetic chemicals and often have fewer additives than conventional wines.
87. How do I know what wine I’ll like?
Our detailed tasting notes, price organization, and sommelier guidance help you discover wines suited to your taste.
88. What are tasting notes?
Tasting notes describe a wine’s flavor profile, aroma, and characteristics to help you understand what to expect.
89. Do you carry wine from emerging regions?
Yes, our global selection includes wines from both established and emerging wine regions.
90. What makes a wine food-friendly?
Food-friendly wines have balanced acidity and tannins that complement rather than compete with food flavors.
91. What if I’m new to wine?
We love helping beginners! Our organized pricing, clear labels, and expert guidance make wine discovery enjoyable.
92. Do you remember customer preferences?
Our team works to understand your preferences and can make personalized recommendations for future purchases.
93. Can I request specific recommendations?
Absolutely! Tell us your preferences, budget, or occasion, and we’ll provide tailored recommendations.
94. Do you offer wine education classes?
While we host regular tastings, contact us about additional educational opportunities.
95. How do you make wine accessible to everyone?
Our price organization, clear labeling, and educational approach make wine approachable for all experience levels.
96. Are you expanding your services?
We’re always looking to improve and expand our offerings based on customer needs and market opportunities.
97. Do you stay current with wine trends?
Yes, our sommelier stays current with industry trends while maintaining focus on quality and authenticity.
98. Will you add more product categories?
We continuously evaluate our selection and may add new categories based on customer demand and quality standards.
99. How do you choose new wines to carry?
New wines are selected based on quality, authenticity, value, and alignment with our values of supporting underrepresented producers.
100. What’s your vision for the future?
We aim to continue growing as a trusted source for exceptional wines and spirits while maintaining our commitment to quality, education, and supporting underrepresented producers in the industry.
1. Do I need to be a certain age to shop on your website?
Yes, you must be 21 years or older to enter and shop on our website, as required by law for alcohol purchases.
2. How do I access your online shop?
Visit ellenswinesspirits.com/shop/ to browse our curated selection of premium organic and artisanal wines and spirits.
3. Is your website mobile-friendly?
Yes, our website is optimized for mobile devices, and we also have a mobile app available for iOS and Android.
4. How many products do you carry?
We house more than 500 carefully curated wine and spirit products in our Ridgewood, Queens location.
5. How are your wines organized?
Our wines are organized by price points ($14, $20, $28, and $30+) to help customers shop within their budget, with approximately 40 different selections in each price category.
6. What types of wine do you offer?
We offer red wines, white wines, rosé, orange wines, sparkling wines, dessert wines, and canned wines, all carefully selected for quality and authenticity.
7. Do you carry spirits?
Yes, we offer a premium selection of spirits including whiskey, gin, tequila, vodka, aperitifs, vermouth, grappa, and specialty cocktail ingredients.
8. Do you have organic and biodynamic wines?
Absolutely! We specialize in certified organic and biodynamic wines, which are core to our mission of offering environmentally conscious products.
9. Do you carry wines from women producers?
Yes, we actively highlight and support women-owned wineries and female winemakers, who represent only about 5% of the wine industry.
10. Do you have New York State wines?
Yes, we proudly feature wines from New York State producers as part of our commitment to supporting local businesses.
11. What information is provided for each wine?
Each wine listing includes style, producer, grape variety, region/country, tasting notes, food pairing suggestions, and certifications (organic, biodynamic, kosher).
12. Do you offer canned wines?
Yes, we carry a selection of canned wines, including 250ml options like our Bodegas Parra Jimenez Orange Verdejo-Sauvignon Blanc.
13. What sizes do your wines come in?
We offer various sizes including standard 750ml bottles, 250ml cans, and some specialty formats like bag-in-box (3L) options.
14. Do you provide alcohol content information?
Yes, alcohol by volume (ABV) information is provided for all products, ranging from lighter options like 11% ABV to standard wine percentages.
15. Are your organic certifications verified?
Yes, all organic and biodynamic wines carry verified certifications from recognized organizations, clearly labeled on product pages.
16. Can I browse products by category?
Yes, you can filter products by categories including Women in Wine, Wine Selections, Spirits Selections, Staff Picks, Canned Wine & Cocktails, and more.
17. Do you have staff recommendations?
Yes, we have a “Staff Picks” section featuring wines and spirits personally recommended by our knowledgeable team.
18. Can I see detailed tasting notes?
Absolutely! Each product includes detailed tasting notes describing aromatics, flavor profile, and texture to help you make informed choices.
19. Do you provide food pairing suggestions?
Yes, many of our wines include “vibes with” suggestions for food pairings and occasions.
20. Is expert advice available while shopping?
Yes, our sommelier Debbie Jones and knowledgeable staff provide expert guidance for wine selection and recommendations.
21. How are your wines priced?
Our wines are organized into approachable price tiers: $14, $20, $28, and $30+ to help you shop within your budget.
22. Are prices competitive?
Yes, our wines are competitively priced while maintaining high quality standards and unique selections.
23. Do prices include tax?
Tax will be calculated and added at checkout based on your delivery location.
24. Do you offer discounts or promotions?
Yes, we regularly offer sales and promotions. Follow our social media or contact us for current offers.
25. Is there a minimum order amount?
Minimum order requirements may vary by delivery location. Please check at checkout or contact us for specific details.
26. How do I place an order online?
Add items to your cart while browsing, then proceed to checkout to complete your order with payment and delivery information.
27. Can I modify my order after placing it?
Contact us immediately at (929) 614-7310 if you need to modify an order before it’s processed.
28. Do I need to create an account to order?
While not required, creating an account makes reordering easier and allows you to track purchase history.
29. Will I receive order confirmation?
Yes, you’ll receive email confirmation with order details and tracking information.
30. Can I track my order status?
Yes, tracking information will be provided so you can monitor your order’s progress.
31. What are your delivery areas?
We deliver to Brooklyn & Queens (FREE within 3 miles), and Manhattan (with delivery fee and minimum order).
32. What are your delivery hours?
Monday-Saturday: until midnight, Sunday: until 10 PM. Orders must be placed 30 minutes before closing.
33. Is same-day delivery available?
Yes, for Brooklyn & Queens within 3 miles of our store, with orders placed during delivery hours.
34. What about Manhattan delivery?
Manhattan delivery is available Monday, Wednesday, and Friday with a $15 delivery fee and $75 minimum order. Orders must be placed 1 day in advance.
35. Do you offer contactless delivery?
Yes, we offer contactless delivery options for customer safety and convenience.
36. Where is your physical store located?
We’re located at 50-05 Metropolitan Avenue, Suite F, Ridgewood, Queens, NY 11385, near East Williamsburg and Bushwick.
37. Can I pick up my online order?
Yes, you can arrange for store pickup when placing your order.
38. What are your store hours?
Monday-Saturday: 12 PM – 12 AM, Sunday: 12 PM – 9 PM
39. Can I shop in-store?
Absolutely! We welcome customers to visit our beautifully designed store with exposed wooden beams and organized wine displays.
40. Do you offer in-store tastings?
Yes, we host complimentary in-store tastings every other Friday from 6 PM to 8 PM.
41. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal, Apple Pay, and Google Pay.
42. Is online payment secure?
Yes, all payments are processed through secure gateways, and we never store credit card information.
43. Can I pay with cash?
Cash payments are accepted for in-store purchases and some delivery orders.
44. Do you accept cryptocurrency?
Please contact us to inquire about alternative payment methods.
45. Are there any payment processing fees?
Standard payment processing is included in our pricing structure.
46. How can I get help while shopping?
Call us at (929) 614-7310 for immediate assistance, or use our website contact form.
47. What if I have questions about a specific wine?
Our sommelier and staff are available to provide detailed information and recommendations about any product.
48. Can you help me choose wines for an event?
Absolutely! We love helping customers select wines for special occasions, parties, and gatherings.
49. Do you offer wine education?
Yes, through our tastings, social media content, and one-on-one consultations with our sommelier.
50. What if I need a wine that’s not in your current inventory?
Our sommelier can help source specific wines through our distributor relationships.
51. Do you offer gift services?
Yes, we can arrange gift orders and have gift cards available for purchase.
52. Can I buy gift wrapping?
Yes, gift wrapping services are available as shown in our product categories.
53. Do you have a loyalty program?
Please contact us about membership programs and exclusive customer benefits.
54. Can you cater events or provide bulk orders?
Yes, we can help with corporate orders, events, and bulk purchases. Contact us to discuss your needs.
55. Do you work with restaurants or bars?
Please contact us to discuss wholesale opportunities and restaurant services.
Ellen’s Wines & Spirits delivers a premium, curated selection of organic and artisanal wines and spirits. Enjoy expert advice and reliable delivery for the perfect bottle, every time.
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